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Support Centre

Dealing with difficult times

Explore topics for dealing with difficult times

Bereavement

How do I inform you of a bereavement?

What happens after I notify you of a bereavement?

What is an executor account?

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Financial difficulty

I am having difficulty meeting my credit card repayments, how can you help?

I am struggling financially, what do I do?

My account has been passed to a debt collection agency

My account has been passed to a debt purchaser

What do I do if my account is in collections or recoveries?

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I am struggling financially, what do I do?

We understand that sometimes people struggle financially. It feels scary and you’re tempted to ignore the situation, hoping things will improve. 

 

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Handy guides for dealing with difficult times

Cost of living

Discover ideas that could make you feel more in control and help your money go further. 

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Credit card support

Life can be unpredictable and there may be times when you find yourself struggling to make repayments on your credit card. To guard against life’s uncertainties, there are some steps you could take to help make things easier.

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Understanding overdraft debt

How much does your overdraft cost?

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Gambling support

If you’re worried about how much you're spending on gambling, or it's having an impact on your health or relationship, it’s time to get help.

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